At TC, I worked on the Telematics Service Platform (TSP) to provide safety and convenience services to millions of vehicles. On this team, I developed highly scalable and reliable microservices to meet safety-critical SLAs.
Major contributions:
Leading Mazda team
• Created Spring Boot microservices to manage IoT device provisioning and secure remote command support for 250k Mazda vehicles
• Led development and technical design of service architecture, deployment infrastructure, and testing processes
• Communicated effectively with Japanese partners across location, timezone, and language barriers
• Used M2M APIs to facilitate communication to edge devices in a secure and reliable manner
• Utilized leading-edge DevOps tools to increase development speed and monitor microservice transactions
• Performed load tests to verify reliability and scalability
• Employed a pub/sub architecture for communication between services
Call Routing Infrastructure (CRI)
• Contributed to one of the most critical pieces of the TSP that manages call routing between vehicles, TSP call center, and 3rd parties (including emergency services and roadside assistance)
• Integrated with APIs to facilitate data transmission, CRM support, and call transfers for the best customer experience
• Led efforts for metrics, performance enhancements, monitoring, and operations support
TSP Operations Dashboard
• Developed internal tool to quickly and easily view TSP information (such as vehicle/device info and call/SMS transactions) for faster test and production issue-handling
• Interviewed team members and stakeholders to drive development of the most important features
Destination Assist
• Contributed to backend architecture to provide top-end service delivering Points of Interests to customers, helping them get where they need to be
• Used test-driven development to ensure reliable E2E success at scale
Additional Acknowledgements
• Employee of the Month for August 2019