SQL & C# Software Development for Semiconductor Equipment used globally.

As a Robotics Software Engineer at Realtime Robotics, I actively contributed to the development and implementation of RapidPlan—a versatile, robot-agnostic software platform used company-wide to control and coordinate the motion of up to 8 robots in a real robot work cell.

While at Realtime Robotics, my enthusiasm for Software Engineering truly blossomed. I played a key role in the Robot Control team, where I focused on developing robust robot drivers and software algorithms to ensure our software platform's seamless compatibility with renowned robot brands like Fanuc, Kuka, Universal Robots, ABB, and more.

• Addressed intricate software bugs and integrated innovative features into the codebase, contributing to the enhancement of overall system functionality.

• Conducted comprehensive testing to ensure the seamless integration of fixes and features across diverse robot vendors supported by the organization.

• Expanded the portfolio of robot models proactively, aligning with customer needs, alongside managing routine tasks.

Service Engineer for Universal Robots, a leading provider of collaborative robots.

As a part of the initial post-sales service engineering team, we established a unified support front for both US and Canadian customers.

• Timely management of new and existing support cases (<4 hours) encompassing application support, diagnostics, and repairs.

• Expertly supported customers in handling escalation cases.

• Provided post-sales support for Actinav, an autonomous bin-picking solution designed for the precise retrieval of small parts from bins, ensuring a comprehensive understanding of the picking process.

Associate Applications Engineer for Rethink Robotics, a provider of collaborative robots.

As a member of the Applications Engineering team, I played a crucial behind-the-scenes role while our Application Engineers were on-site at customer locations.

• Efficiently managed 90% of incoming customer support tickets from around the globe, spanning the US, China, Japan, and Israel.

• Acted as the primary support contact for SDK customers, ensuring they are able to set up their systems effectively and completely.

• Solely handled all interoffice and external support responsibilities for the Baxter robot.

• Contributed to Trade Show activities, providing assistance and support.

Diagnosing and repairing the humanoid robots Nao and Pepper.

Supporting and overseeing the introduction of various new processes in the office.