Experienced Software Engineering Manager with a demonstrated history of working in the business continuity/disaster recovery software industry. Strong information technology professional skilled in Management, Leadership, Risk Management, and Compliance.

Experience

ZendeskSenior Engineering Manager

2023 — Now

Cleveland, Ohio, United States

ZendeskEngineering Manager

2021 — 2023

Remote

Leading the Custom Data team at Zendesk working to make our product ridiculously powerful and ridiculously easy to use.

Castellan Solutions (formerly Avalution Consulting)Senior Software Engineering Manager

2020 — 2021

Cleveland, Ohio, United States

Avalution ConsultingSenior Software Engineering Manager

2016 — 2020

Cleveland/Akron, Ohio Area

Member of the Avalution leadership team representing the Technology department with a focus on the SaaS application, Catalyst. Managed the software engineering, customer support, QA and internal IT teams. Additional responsibilities include Information Security compliance (SOC II Type 2), uptime/availability (>99.999%), and maintaining and testing our disaster recovery plan and infrastructure. Act in a product owner capacity working with the product manager to execute on the strategic direction for our SaaS application.

Experienced using Agile (Kanban and Scrum), Docker, React, AWS, Azure, CI/CD, Redis, Twilio, and NewRelic.

Avalution ConsultingSoftware Engineering Manager

2014 — 2016

Cleveland/Akron, Ohio Area

Responsible for managing IT Operations, including development, support, deployment and strategic prioritization.

Education

DePauw University

B.A.

2003 — 2007

Experience+3

Education

B.A.

Experience