Oversaw all websites under the Balloon Kings franchise, ensuring seamless

functionality and user experience.

Expanded the online presence from a single website to three using

BigCommerce, optimizing scalability and performance.

Enhanced SEO rankings, improving search visibility from 9th to 3rd place,

driving increased traffic and engagement.

Developed and implemented frontend and backend features for Pokedoku, a

web-based game.

Contributed to the growth and refinement of Pokedoku, enhancing user

experience and functionality.

Managed and engaged a thriving community of 50,000–60,000 daily active

users.

Trained in MongoDB, Express, Angular and NodeJS

Maintained, debugged, updated and created UI features using React.js and

JavaScript

Generated unit tests with Jest and Enzyme

Created and refactored API calls and utilized Gitlab for code management

Daily monitoring, management, escalation and updating of incidents in ticket queue.

Troubleshoot student, staff, and faculty devices remotely or in-person.

Perform on-site visits to address technical concerns in any university space.

Provide support, training, and guidance to Level 1 technicians.