• Leading design strategy and execution for internal underwriting and claim platforms.

• Driving discovery workshops, wireframes, prototypes, and high-fidelity designs to support new product launches.

• Established and scaled a component-driven design system and pattern library, ensuring consistent implementation with Engineering.

• Collaborated with Product, Engineering, and UX Research to create customer-facing experiences and internal tools.

• Led end-to-end product design through discovery, definition, design, and engineering hand-off.

• Partnered with Front-End Engineers to evolve and expand a React-based design system.

• Led user-centered research to inform a redesign that reduced onboarding misclassification by 50%, aligned strategy across Product, Engineering, and UX, and elevated experience clarity.

• Partnered cross-functionally to design and launch new web and mobile experiences.

• Decreased item return rates by 20% by redesigning the post-purchase experience based on research and customer feedback.

• Collaborated with Product, Engineering, and Customer Service to ship new SaaS functionality and improve existing features.

• Delivered design solutions for legal document discovery and analysis workflows.

• Drove end-to-end design execution, including concept exploration, wireframes, prototypes, and usability testing.

• Established a design system and pattern library for all customer-facing insurance claim experiences.