In charge and responsible for Programming and Training customers on Avaya Products

I worked in a call center environment where I handled customer calls, created tickets, and worked on various Avaya Communication System, Wireless Phones, Call Accounting Systems, Extreme Switches, Nectar, and customer training on phone systems as well

I installed, programmed and trained customers on IP Office Phone systems. I also coordinated with customer to ensure install was done in a timely manner. I trained customers as well, and managed systems across the country