• Led architecture and delivery of a multi-slot time selection system for recurring events, coordinating across 3 engineering teams, which decreased checkout abandonment by ~3% and contributed to $2M+ in creator retention.
• Designed and deployed AI chatbot integration (Decagon.ai), aiming to reduce support contact volume by ~60% and improving customer satisfaction by ~30%.
• Architected a high-performance service replacing sequential checkout orchestration, reduced API latency by 70%, enabling SLA-compliant, scalable flows.
• Built trust signals and credibility badges using historical event data, increased conversion rate by ~4%.
• Led migration from monolithic systems to AWS-based microservices for improved scalability and fault tolerance.
• Implemented zero-downtime CI/CD pipelines and authored unit, E2E, and smoke tests for critical workflows.