• Improving existing product designs and analyzing working concepts launched by competitors of similar products to match quality and performance. • Create design concepts and drawings to determine the best product Present product ideas to relevant team members for brainstorming Employ design concepts into functional prototypes • Perform research on product technologies and structures to implement into design concepts • Maintain up to date on current industry trends and market conditions. • Modify and revise existing designs to meet customer and business expectations. • Client Management, Project Management & Preparing Documentation of UX Deliverables.

• Collaborate with product management and marketing team to define and implement innovative solutions for the product direction, visuals and overarching experience.

• Manage the entire design process from concept preparation to final artwork.

• Employed Design methodologies to design practical, functional and desirable digital services mapped with a customer’s business objectives and technology roadmaps.

• Plan, prioritize, coordinate, and conduct user requirements analysis, synthesis, stakeholder interviews, competitive analysis, personas, user stories and task flows, customer journeys, information architecture, heuristic evaluation, wireframes (paper/digital) prototyping and implementation.

• Conduct usability testing, UX audits after development and gather feedback,

• Attend daily stand-ups, design sprints, weekly demos to update the rest of the team and the stakeholders.

• Design and develop solutions that are highly reliable, scalable, and perform to meet business-defined service levels.

• Client interviews, requirement gathering and documentation prioritizing and planning with the team.

• Worked on research, comparative study, prototyping, wireframing, storyboarding, information Architecture, Task Flows and Scenarios.

• Work with developers to define best practices and processes around user interface development.

As a Technical Support Engineer, I was responsible for providing technical support to clients remotely.

• Responsible for assisting clients and solving problems from the moment they call the customer service line until the issues are resolved.

• I was part of the project "Webzai" under which I used to handle Client Queries related to Website Building and Support Issues for the same.