• Performed scanning within the stipulated time frame for Vulnerability Management and provided effective remediation plans.
• Reduced scanning effort by 40%, by automating the Vulnerability Scanning process.
• Handled Customer support ticket system by proper categorization and prioritization.
• Facilitated communication between clients and technical staff for resolving technical issues in the projects.
• Provided product demonstrations for several current and prospective clients.
Appreciation:
• Awarded as The Star Performer of Customer Success team