• Led end-to-end design for 4 products, including 2 VIP offerings, transforming initial concepts into high-fidelity designs and prototypes with ensured scalability

• Developed and maintained a comprehensive and sustainable design system, crafting cohesive style guides and detailed documentation for optimized handoff efficiency

• Conducted extensive usability testings, refining design solutions to ensure an intuitive, user-centric approach that aligns with stakeholder objectives

• Initiated and led cross-functional bug bash sessions, proactively resolving design-related issues and coordinating task delegation based on release timelines

• Designed and prototyped tutorial and AI modes for Valorant Mobile (AAA shooter game)

• Engineered innovative respawn and AI algorithms to balance gameplay

• Conducted and led weekly playability tests, utilizing thumb-screen interactions and fingertouch heat

maps to refine controls and identify pain points for enhanced gameplay experience

• Analyzed data volume of all OCHA digital platforms and developed web-based gadgets for real-time API usage tracking, including 55 digital service products, 10 mobile apps, and 10 social media channels

• Designed monthly OCHA digital platform reports with analysis highlights and predicted trends

• Prototyped the incorporation of Amazon Alexa and Google Duplex into OCHA chatbots, and facilitated OCHA’s database maintenance and integration for more humanitarian-affair-oriented AI voice response

• Restructured historical customer data, restored deprecated vendor database

• Redesigned the interface of internal data management tool with enhanced process flows

• Initiated consumer analytics projects in collaboration with Nielson, including in-depth group interviews, customer utility mapping, persona classification, and multi-attribute sensitivity test for customer preference sketch and consumer behaviors exploration

• Systematized and integrated data of worldwide packaging market into monthly interactive digital reports

• Optimized product feature combinations through goal programming for strategic budget-planning with maximized customer utility and minimized fixed equipment cost