Full stack engineer, with main focus on frontend.

Coordinate and execute on Engineering projects to automate Compliance processes. Contribute to Lyft's codebase to increase the scope of integrations with regulatory bodies and create scalable components for future projects. Created internal front-end tools for reviewing document standards and user deactivations. Provide a bridge between Operations and Engineering by planning, executing, and documenting Compliance automations.

Create SQL queries to aggregate data for Compliance-specific projects, and provide detailed analysis based on query results to drive business decisions. Automate manual processes with Python and find creative solutions to maximize efficiency across the Compliance organization.

Managed compliance projects ranging from airport operations to DMV checks. Assisted in coordinating communications to drivers on the Lyft platform and internal employees, provided updates to stakeholders across the organization, and took action to achieve compliance with regulations across the platform.

Found creative solutions to complicated, multi-layered problems. Worked cross-functionally to ensure business growth in tandem with compliance. Created content for the Help Center, and designed maps and infographics using Adobe Illustrator. Wrote macros to be used by Support agents. Worked closely with Legal and Brand to ensure all outgoing communications meet strict criteria.

Managed content on Lyft's Help Center, communicated with various teams including Legal, Government Relations, and Operations to maintain and update the Help Center, completed a total re-write and re-organization of Help Center articles, wrote and organized macros for a Support team of over 300, reported bugs to engineering, utilized Stripe and payment back-end systems to solve pay-related issues, accident/incident intake via phone and email, real-time phone support, email support.