Dallas, Texas, United States
• Led end-to-end design of search, navigation, and pharmacy experiences across web and native mobile platforms in an Agile environment.
• Designed a customizable vaccine scheduling feature that drove 250,000+ additional appointments.
• Redesigned pharmacy onboarding and prescription workflows, reducing drop-off by 50%.
• Streamlined health plan switching within the CVS Caremark dashboard, decreasing task completion time by 55%.
• Partnered cross-functionally with product, engineering, content strategy, and research teams to integrate Enterprise Search and Chat capabilities across CVS Health applications.
Key Achievement: Won the CVS Health Global Hackathon Award for designing an AI-powered conversational medication reminder system — hands-on prompt engineering and AI persona design for a healthcare context with multi-turn dialogue flows, error handling, and ethical AI standards.