• Led design of an Slot Management platform controlling inventory, order capacity, and item-level availability across desktop and mobile workflows.

• Improved operational efficiency by 35% by translating complex allocation logic into intuitive admin interfaces.

• Reduced information retrieval time by 45% through AI-powered workflow simplification.

• Designed configurable rule systems including date overrides and bulk multi-store updates.

• Conducted field research with store associates to validate AI use cases and optimize fulfillment flows.

• Partnered with Product, Engineering, and Data Science to align AI forecasting with user interaction patterns.

• Led the design of Walmart My Assistant, an AI chat feature for the In Me@Campus platform.

• Focused on creating intuitive interfaces for both desktop and mobile users.

• Enhanced feature adoption by aligning user needs with business goals.

• Applied Human-Centered Design principles to ensure a seamless user experience.

• Led end-to-end design of search, navigation, and pharmacy experiences across web and native mobile platforms in an Agile environment.

• Designed a customizable vaccine scheduling feature that drove 250,000+ additional appointments.

• Redesigned pharmacy onboarding and prescription workflows, reducing drop-off by 50%.

• Streamlined health plan switching within the CVS Caremark dashboard, decreasing task completion time by 55%.

• Partnered cross-functionally with product, engineering, content strategy, and research teams to integrate Enterprise Search and Chat capabilities across CVS Health applications.

Key Achievement: Won the CVS Health Global Hackathon Award for designing an AI-powered conversational medication reminder system — hands-on prompt engineering and AI persona design for a healthcare context with multi-turn dialogue flows, error handling, and ethical AI standards.

• Partnered with Product, CX, and understood the new enhancement for the Meijer Mobile App.

• Worked with Product Managers to focus on highlights and define iteration plans based on our customer's biggest pain points.

• Designed the pickup experience checkin flow.

• Produce interactive prototypes for internal experimentation and usability testing and test wireframes.