Scale policy and operations for Reality Labs (VR, AR, wearables). Unblock partnerships and product priorities, transform traditional operations with AI, while minimizing platform risk.

• Develop external-facing policies considering industry trends, business principles, feasibility/scale of enforcement, and user/developer impact.

• Direct the strategic redesign of VR app review, leading a 10-person cross-functional team and managing strategy, cost, and resource allocation across Eng, Ops, PgM. This includes delivering a new risk-proportionate framework, developing AI models from scratch, and deploying the models into scaled production.

• Build scalable policy infrastructure including centralized repositories, precedent databases, and self-serve playbooks, enabling product teams to independently assess and address integrity risks.

• Represent policy's POV to company leadership on major strategic decisions and collaborate across org leads to find creative solutions that minimize risk while meeting business objectives.

Relocated. Policy lead for Horizon Feed, Horizon Store, Quest Platform, AR/Spark.

• Independently led product policy strategy for novel feature launches to protect user safety and mitigate platform abuse.

• Identified policy and integrity risks for new features. Created short- and long-term mitigation strategies and influenced XFN to implement them.

• Shaped product and policy strategy to anticipate global regulatory trends. Drove responses and comments on draft regulations.

• Created reusable policy training resources and knowledge documentation for the team.

• Mentored newer colleagues, helping them build relationships with key stakeholders.

Product counseling, risk mitigation, policy development and enforcement strategy for developer products, APIs, and 3p surfaces across Meta.

Policy development, product counseling, partnership strategy and escalation management for Singapore’s national digital identity product suite (identity solution, mobile app, APIs, onboarding).

Also delivered product policy for SafeEntry, the national mandatory check-in system for COVID-19, under urgent pressure to support contact tracing needs. Managed its nationwide launch in one month.

• Led a cross-functional team to develop, consult on and publish policies on duties of SingPass API users, balancing user protection, safety, and liability.

• Analyzed user needs and safety risks of Digital Identity Card and designed appropriate policy/product mitigations.

• Set up enforcement policies and operational workflows for SafeEntry with 50+ independent stakeholders; drove compliance to 97% in 3 months.

Developed foreign scholarship policy and managed partners to implement cross-cultural programs in schools. Seconded to SkillsFuture SG for 6 months where I launched a new user review feature on a national adult education portal.

• Updated policy processes to improve program outcomes while halving the operational load.

• Implemented adult training policies by developing detailed guidelines and briefing partners on policy contexts and requirements.