Project: UX Research and Design for a B2B Internal Networking Engineering SaaS

• Designed end-to-end product experience for a complex B2B SaaS, from discovery to delivery

• Conducted user research (interviews, observations, cross-departmental studies) to uncover pain points and streamline workflows

• Created wireframes and interactive prototypes focused on delivering a cohesive, user-centered experience

• Introduced AI-driven solutions into the UI to process and visualize large datasets effectively

• Proactively identify gaps in UI consistency and disjointed components

• Built and maintained a scalable Figma design library to ensure consistency and efficiency across teams

• Applied core UX principles (usability, accessibility/WCAG compliance, hierarchy, and consistency) to improve navigation and workflows

• Collaborated with engineers to translate technical/database requirements into intuitive UI elements and delivered designs for Angular implementation

• Used Miro to map workflows and align interaction flows with system architecture

• Created insights dashboards for management reporting

• Collaborated closely with developers and PMs to evaluate UX requests, align on feasibility, refine features

• Participated inAgile sprints, updating progress and tasks in Jira

• Presented design solutions, facilitated testing, gathered feedback, and iterated collaboratively

Project: Designing a new B2B Internal Networking Engineering SaaS platform, and building an entire new scalable design system

• Building a Figma system library aligned with BlueprintJS frontend library, with dark mode variables and nested slots for maintainable, reusable patterns

• Auditing existing platform for gaps, bugs, and inconsistencies to inform improvements and enhance user experience

• Leveraging AI (MCP) to accelerate creation and scalability of design system assets such as component variations and behaviours

• Defining standards, interaction patterns, and templates to support faster, consistent feature delivery across teams

• New design system intended as a strong foundation for future services integration and for AI-assisted design usage across teams

Project: Mobile development for new mortgage feature for Itaú Unibanco bank, automating processes to eliminate reliance on mail and email.

• Develop user interfaces using Angular v.12 and TypeScript

• Implement server-side logic using NodeJS to support front-end functionalities

• Build responsive, consistent designs using HTML5, CSS, and SCSS

• Use Visual Studio Code for coding and debugging, and ensuring code quality

• Manage code repositories on GitLab, facilitating collaboration and version control

• Deploy and maintain applications on AWS, ensuring scalability and high availability

• Track project progress with Jira for timely delivery and facilitating Agile sprints for iterative development

• Collaborate with designers in Figma to integrate user-centered design principle

• Ensure accessibility and inclusivity by analyzing and adhering to WCAG 2.0 standards

• Focus training and shadowing experienced developers on development projects

• Angular v.12, Typescript, SCSS, JavaScript, jQuery, UI Components and Prototyping

• Complementary studies: Agile, Design Thinking, Docker, Cloud, Clean Code and SOLID principles, Relational Database Management System, SQL, Restful APIs

Project: Internal Employee Training and Support Optimization

Train internal employees to independently open troubleshooting tickets using automated, interactive platforms, significantly reducing redundant call center inquiries and providing cost-saving insights through dashboards.

• Manage access to directories and internal systems - IAM

• Support the manufacturing area for contingency plans

• Software formatting and installation, network settings and failure support

• Coordinate suppliers and technicians for hardware issues and warranty controlling

• Controlling call queue in support level 3 according to SLA