Hinge Health is pioneering the world’s most patient-centered Digital Clinic for back & joint pain. Hinge Health’s Digital Clinic is the #1 musculoskeletal (MSK) solution for employers and health plans. MSK conditions are the #1 medical spend for US employers. Hinge Health is finally making it easier to bring expert-recommended care to millions of patients by being the first company to combine wearable-sensor guided exercise therapy with 1-on-1 health coaching and patient education. Only Hinge Health has clinically validated outcomes across 4 peer-reviewed studies showing reductions in: chronic pain, opioid use, anxiety, depression, absenteeism, and costly surgeries.

4 in 5 employers with a digital MSK solution partner with Hinge Health and we are poised to triple our customer base again in 2020. Hinge Health has raised $126M to date and has 300+ employees across our San Francisco, Portland, Minneapolis, Chicago, and remote offices.

• Improved intent detection of patient replies from 92% to 98% using NLP

• Created dashboards to monitor progress made using NLP and to drive product decisions

• Designed and implemented an algorithm to create, search, and modify linked appointments

• Enhanced text search performance and enabled partial search capabilities by migrating from MongoDB to Elasticsearch

• Designed and implemented RESTful APIs in Node.js for web clients and external users

A listings microservice that manages listing inventory and emulates a vacation home rental application

Tech Stack: AWS SNS | AWS SQS | Express | Cassandra | AWS EC2 | Docker | Cassandra Stress

• Optimized Cassandra data models to improve write speeds from 700 inserts/sec to 23,000 inserts/sec and read speeds from 10 reads/sec to 15,000 reads/sec for a database that contains 10 million entries

• Improved the server’s throughput from 5 requests/sec to 1,300 requests/sec for writes

• Implemented AWS SNS and SQS to decouple the request-response lifecycle

• Analyzed current market for escape games and defined strategies for market penetration

• Developed roadmap and metrics for acquiring and retaining customers using various marketing channels and social media

• Identified revenue streams and implemented different pricing strategies

• Designed and constructed puzzles as well as set design within the escape games

• Defined the strategy and rolled out incident management workflows to all 40+ Office client teams to drive a culture change where principles of running a service are applied

• Owned self service dashboard UX for a release orchestration system used across Office to release any product, to any location, to any audience including internal pre-releases and external public releases

• Applied strong communication skills to address customer requests and worked with partner teams to ensure on time response and on time delivery of fixes

• Identified opportunities through user studies and improved the UX for a bug triage tool such that action items are easily discoverable and users can accomplish tasks faster

Hackathon – Incident Management in Visual Studio Online (VSO)

• Designed and incorporated incident management workflow into VSO such that any team already in VSO can also manage their incidents in one toolset instead of having separate ones

• Eliminated the need for an engineer to context switch, which improved time to engage and time to mitigate incidents