• Pioneered AI-driven solutions for Physician AR, reducing eligibility and billing processing times by

73%, from 15 minutes to 4 minutes, across 3,000+ analysts in the US, India, and the Philippines.

• Led the design and implementation of a 0 to 1 experience for Eligibility Denials and Billing, resulting

in a significant enhancement of the R1RCM system, increasing efficiency for large hospitals and

their patients.

Spearheaded the automation of the "Corrective Action & Execution Process" (CAEP) used by 6K+ Member Supervision Examiners, slashing the follow-up failure rate from 38% to 0.5% and eliminating the reliance on single spreadsheets.

Conducted comprehensive user research to inform product roadmap and create detailed requirements, streamlining cross-team collaboration and optimizing the tracking of Firm Exam Exception Follow-ups.

Enhanced the Goals Detail page for Wealth Management, leading to an improved investment experience for a broad audience by conducting usability reviews and implementing data-driven UX recommendations.

Documented platform-wide use cases and UI elements, ensuring consistency and uncovering recurring themes through qualitative and quantitative research, which informed key design decisions.

Redesigned the Customer Intelligence Module in collaboration with cross-functional teams, empowering clients to make more informed decisions and deliver value-added services, enhancing overall customer satisfaction.

Led the design of Central Analytics Platform features in an agile environment, effectively managing multiple projects and delivering high-impact design solutions.

Spearheaded the design and launch of an iPad app and marketing website for HIV healthcare professionals, driving a 60% increase in sales and a 76% jump in app adoption by optimizing key user journeys.

Redefined personas and mapped user journeys, leveraging quantitative and qualitative research to improve app usability and adoption rates.