• Spearheaded UX/UI design for a portfolio of products, including Code Defender, Boost, Sales Nav, Engagement Portal, Amazon Paragon, and Amazon Vendor Portal.

• Collaborate closely with product owners, customers, users, and developers to deliver top-tier designs and a seamless user environment.

• Oversee the design experience for prominent products, ensuring optimal functionality and user journeys.

• Pioneered the development of design systems and cutting-edge prototypes.

• Lead extensive usability testing and drive innovation through design thinking workshops.

• Provide mentorship to junior designers and serve as the tech lead on my teams.

• Spearheaded development using Agile and Lean UX methodologies to ensure a dynamic and adaptable process.

• Led the initiative to improve the onboarding experience for BEN Designers in collaboration with Amazon Design.

• Orchestrated the UX/UI direction for a diverse range of products, emphasizing design thinking, functionality, and interaction.

• Provided visionary leadership and mentorship to a dedicated team of designers, fostering innovative design solutions.

• Worked closely with product owners, clients, users, and developers to create outstanding designs.

• Led comprehensive usability testing initiatives and fostered a culture of innovation through design thinking activities.

• Directed product strategy and shaped requirements while managing backlog.

• Spearheaded product development using Agile and Lean UX methodologies.

Making mabl easy, engaging, & elegant for users. {magic}

mabl is an automated testing application that helps developers and QA conduct functional testings and front-end testing and will rewrite the test using machine learning.

Focused on user experience, design thinking, application functionalities, and creating a voice and tone for mabl.

• Directed UX/UI design for an automated testing application, focusing on design thinking and user engagement.

• Managed the product's UX/UI, ensuring an optimal user experience and functionality.

• Collaborated with product owners, machine learning engineers, and full-stack developers to enhance the application.

• Conducted usability sessions with end-users to gather valuable feedback.

• Utilized Agile and Lean UX methodologies for efficient development.

Development process:

• Agile and Lean UX

Lean UX process:

• UX Flows

• Information Architecture

• Interactive Prototypes

• Competitive Analysis

• UI Style Guide

• Contextual Design (Data Objects, Voice, Tone)

• Customer Journey

• Usability Sessions

• Chrome Extension

• AI/Machine Learning UI

Teams:

• Product Manager

• Machine Learning Engineers

• Full-Stack Developers

Partners:

• End Users

Smartbear creates software for API and automated testing.

Focused on user experience, design thinking, application functionalities, interface, modernizing legacy products, and creating new applications.

• Directed the end-to-end UX/UI design process for a wide array of API products, emphasizing modernization and innovation.

• Established an environment for enhanced user productivity, including desktop and SaaS applications.

• Led and managed comprehensive usability sessions and focus groups, creating avenues for user feedback and improvement.

• Mentored and trained junior designers, conducted usability sessions, and added create/start flows for novice users.

• Pioneered user-friendly design approaches for both novice and experienced users.

• Designed JIRA workflows for UX designers to collaborate with the development team and product owners.

• Established UX principles and styles for products, ensuring a consistent user experience.

Lean UX process:

• UX Flows

• Information Architecture

• Interactive Prototypes

• Competitive Analysis

• UI Style Guide

• Contextual Design

• Customer Journey

• Usability Sessions

• Visual Data

Teams:

• Product Managers

• UX Designer

• Full-Stack Developers

Partners:

• End-Users

• Sales

• Marketing

Pega provides SaaS to clients in the following industry: healthcare, finance, banking, e-commerce & BMP.

Focused on User Experience, Design & Research for Internal Applications and before-market applications.

• Championed user experience, design, and research for both internal and market applications, revolutionizing complex systems for enhanced user satisfaction.

• Produced mockups, wireframes, prototypes, and storyboards to streamline stakeholder and developer collaboration.

• Conducted UX and UI training, interviews, and usability tests, shaping an optimized user experience.

• Spearheaded responsive design initiatives across desktop and mobile platforms.