Greater New York City Area
• Redesigned risk management platform of a loan product by understanding customer requirements and building consensus across engineering, strategy, and marketing teams under severe time-constraint, resulting in reduced customer digital journey time by 40%
• Led a team of three consultants, across time-zone, to identify new credit card authorization rules, challenging status quo, to furnish $20M in credit to seasonal and stressed US small businesses in the rust-belt area
• Collaborated with employee wellness committee to drive engagement and facilitate team-building by starting a company-wide soccer club; organized games every weekend for three years
• Won Business Excellence Award for revenue growth and client satisfaction, given to only 10 out of 1000 employees