Lead multiple concurrent IT and operational technology initiatives supporting global warehouse systems and returns platforms.

Manage project scope, schedules, budgets, and financial forecasts across cross-functional engineering and IT teams.

Oversee vendor deliverables and ensure adherence to agreed timelines, milestones, and cost expectations.

Monitor program financial performance, track budget variance, and provide regular reporting to senior leadership.

Identify and mitigate risks related to system deployments, process changes, and cross-functional dependencies.

Coordinate technology enhancements and system deployments across multiple regions, ensuring operational readiness.

Utilize JIRA and reporting dashboards to track delivery status, risks, and resource allocation.

Utilize AI technology to built reporting dashboards and product tracking programs

Managed complex SaaS and system integrated projects.

Acted as Scrum Master for third party partner integration development projects.

Developed relationships and managed communications between all cross functional teams from leadership, product, business, technical teams, customers and partners.

Managed development tasks and engaged in constant communication with technical teams to ensure timelines and milestones were met.

Collaborated with architects and developers to define and validate the technical approach, strategy and deliverables for the project.

Acted as a technical resource within projects when our technical team was not available.

Updated stakeholders and leadership on resource utilization, budget progress, and any potential risks or adjustments.

Leveraged data analytics to track project progress, identify areas for improvement, and make data-driven decisions that resulted in increased project efficiency.

Utilized project management software such as JIRA, Microsoft Project and

Ganttic to track resource utilization, budget expenditures, and project progress in

real-time.

Built and managed project plans to track milestones, dependencies and ensure projects are being delivered per schedule.

Conducted risk assessments, create contingency plans, and monitor project risks throughout the project lifecycle.

Developed new project workflows and configured approved workflows within the JIRA admin console.

Build project dashboards using JIRA and Kanban to provide leadership with actionable data.

Managed weekly project status calls to provide updates to executive level stakeholders.

Proactively identified, resolved, and escalated issues in order to minimize delays.

Identify areas for process improvement by continuously getting feedback from team members and stakeholders.

Engaged with management to present and implement process improvement opportunities that led to higher customer satisfaction.

Managed multiple concurrent enterprise SaaS implementation projects, delivering complex application deployments across public and private sector clients.

Led end to end delivery for a high-profile federal government client (IRS), deploying eGain Live Agent Chat modules for public facing web platforms and implementing knowledge base solutions for call center agents.

Coordinated cross-functional engineering, infrastructure, security, and business stakeholders to ensure secure and compliant system deployment.

Oversaw vendor deliverables and SOW execution, ensuring scope adherence, milestone achievement, and cost control.

Managed project budgets, tracked financial forecasts, and reported cost performance to executive stakeholders.

Identified and mitigated deployment risks, including data security, system integration, and user adoption challenges.

Directed integration efforts across web applications, backend systems, and internal knowledge management platforms.

Maintained detailed project schedules using Microsoft Project and JIRA, tracking dependencies, issue resolution, and resource allocation.

Partnered directly with Finance, Accounting, Operations, Sales, and IT stakeholders to gather and translate financial reporting requirements into scalable dashboard and reporting solutions for Cisco Capital.

Analyzed financial and operational data to design executive level dashboards supporting revenue tracking, portfolio performance, and cost visibility.

Collaborated with Finance leaders to define reporting logic, KPIs, and data validation standards to ensure accuracy and compliance in financial reporting.

Facilitated working sessions to refine financial data requirements, prioritize reporting enhancements, and align analytics delivery with business objectives.

Supported month end and quarterly reporting processes by improving transparency, data integrity, and reporting turnaround time.

Documented financial reporting workflows and business logic to strengthen governance and audit readiness.

Identified inefficiencies in financial reporting processes and recommended automation and dashboard improvements to increase operational efficiency.

Engaged with Sales and Business Development teams to improve the process of lead generation and follow up through the Salesforce platform.

Developed new process improvement strategies and presented to management and stakeholders.

Managed requirements gathering and communication between technical teams and the business teams.