• Partner with stakeholders and leadership to ensure accuracy, incorporate manager-only updates, align messaging with organizational goals, and track engagement to assess effectiveness.

• Survey & publication review intake triage: Screen ~10 requests/week for completeness and policy alignment; route eligible submissions to Legal.

• Built an AI-powered UXR Policy Assistant integrating an internal AI assistant, internal wiki search, and task management systems via n8n workflow automation. Deployed across Butterfly form intake and a Google Chat bot, enabling instant policy answers and automated escalation tracking for a 50+ person research team.

• Led a year-long, multi-phase revamp of the Research & Policy Wiki for 1,000+ users, auditing and removing 147 outdated pages (50%), restructuring navigation, and creating a Wiki Style Guide with standardized templates and best practices to enhance clarity, usability, compliance, and consistency.

• Designed and implemented an AI-powered batch auditing process for research project QA, reducing total review time by 98% (from ~50 person-hours to under 1 hour per 100 projects) by consolidating work previously requiring 5 team members into a single automated workflow. Improved precision by 90%, reducing false-positive discrepancies from 43-45 to 3-5 per batch while maintaining full detection of true discrepancies.

• Built and implemented a centralized Consumer Data Access Request process, consolidating fragmented workflows into a standardized system with Legal-approved procedures, automations, and outreach templates to manage deletion or sharing of personal data, ensuring GDPR and data governance compliance and timely fulfillment.

• Built an automated Internal Form Support Hub, establishing a centralized intake process with rule-based routing and tagging for tracking and assignment to streamline policy and tooling support.

• Designed a Research Knowledge Space in Confluence, auditing content and streamlining navigation into six structured pages with templates to ensure consistency.

• Created a Governance Plan in Airtable, including automated update reminders and user-friendly content management to maintain accuracy.

• Developed a self-service program for research team scalability, including automated resources, office hours scheduling, and privacy/legal guidance.

• Led AI adoption initiative, achieving 100% team adoption with privacy safeguards and legal-approved data-sharing protocols.

• Supported 18 UX Researchers and 50+ Design/Product Partners with method recommendations, compliance guidance, and participant scheduling.

• As the company's first Employee Experience Communications Specialist, this role entailed building the design of Internal Communications and implementing strategies to support the organization's rapidly growing team. The role also involved supporting Learning and Development.

• Led a project team in successfully launching the company's inaugural intranet. Took charge of outlining the structure, organizing documents, and designing the layout for optimal user experience.

• Designed a weekly All Hands Agenda, a Company Newsletter, and interactive templates for company messages, emails, and polls.

• Established company-wide standards for communication and implemented a system for document organization and messaging requests.

• Organized weekly company-wide meetings and Q&As with stakeholders and investors. Produced and edited video/visual content.

• Partnered with employee resource groups for external speaker events and DEI awareness sessions.

• Worked with Graphic Design team and Marketing team on internal branding initiatives.

• Managed the day-to-day projects of two interns.

• Managed daily coordination of 300+ candidate interviews and debriefs per month across various tech roles.

• Optimized coordination processes by becoming proficient in utilizing automation features within our ATS (Applicant Tracking System) and training team.

• Developed tracking documents to manage and monitor the interview shadowing program efficiently.

• Co-developed impactful OKRs (Objectives and Key Results) for the company's newly established values.