• Led design of initial release of bilingual iOS and Android app
• Spearheaded first Design Sprint by getting buy-in from Engineering, Business Development and Product teams and planning and facilitating Design Sprint
• Started first Design System by working with UI Designer to add components and description and getting Engineering's buy-in
• Managed creation of internal customer support website and external partner website by creating sitemaps, wireframes using Design System components, and screen maps
• Improved process by creating and leading weekly design reviews, Product Design and Front-end Mobile team check-ins, Product Management and Product Design check-ins, content strategy planning, and customer journey review
• Partnered with UX Researcher to improve the user experience by conducting monthly research with users in Japan and the US
