• Driving rapid incident resolution across integrated supply chain systems by triaging and resolving production issues, consistently achieving a 24-hour turnaround time and minimizing operational disruptions.

• Managing end-to-end User Acceptance Testing (UAT) for supply chain system enhancements, accelerating defect resolution across 7+ integrated upstream and downstream tools.

• Collaborating with Planning, Procurement, Global Logistics Asset Management, and Inventory teams to identify system gaps and automate transactions, driving 70% operational efficiency improvement across order fulfillment, returns, and repair workflows.

• Implementing an AI analytics agent to automate the identification of supply chain locator attributes, including zone mapping, locator status, and zone status, reducing stakeholder processing time by 90% and improving data accuracy.

• Designing an AI analytics agent within Meta’s enterprise platform to automate order management and inventory metrics, reducing reporting time by 92% and enabling faster, data-driven operational decisions.

▪Managed user acceptance testing (UAT) for a global platform handling product change notifications (PCNs), engineering change orders (ECOs), manufacturing change orders (MCOs), and deviations, cutting implementation time by 40% and achieving 100% user adoption.

▪ Established 5 key performance metrics for business transformational applications, tracking 100% tool engagement, 60% reduction in incident resolution time, and 60% efficiency improvement in 6 months, enabling data-driven leadership reviews.

▪Led end-to-end project management of special product operations initiatives, including UAT, cross-functional rollouts, and tool consolidation, reducing system sprawl by 35% and improving end-user satisfaction by 95%.

▪Awarded the ‘Arising Innovator’ title for being one of the top 3 ideas featuring a generative AI bot aimed at transforming business processes, projected to cut time and effort by 95% for all stakeholders across supply chain operations.

▪ Identified opportunities to increase global delivery across AMERICAS, APJC, EMEA for business critical services, PMO, and technology groups, thereby improving customer satisfaction score by 15% and operational efficiency by 30% .

▪Presented insightful key metrics and business analyses to facilitate informed decision making in monthly/quarterly business reviews with regional and global delivery leaders around bookings, revenue, delivery hours, top customers, operating costs for CX deliverables.

▪Provided expert support to end-to-end business operations by implementing process improvements, data governance, big data analytics using Microsoft Excel, and automation using Tableau, yielding tangible benefits for professional and overall services.

1. Managed technical service pricing for 10K+ service providers and security products across multiple business units, collaborating with cross-functional teams to develop strategic pricing (subscription-based, tiered-based, business-as-usual, flexible consumption models) aligned with customer needs.

o Ensured service availability was aligned with NPI & Go-To-Market (GTM) release timelines, optimizing renewal rates throughout the service operations lifecycle.

o Collaborated with product and engineering teams to align service pricing with product Bill of Materials (BOM) configurations, ensuring accurate pricing for 4000+ bundled offers across global markets.

o Managed 2000+ escalations in commerce CPQ, configuring 4000+ products & services, establishing

pricing & generating 5000+ quotes by applying 20+ business rules to ensure accurate configurations,

correct price lists for 1000+ global customers, and aligning with 10+ pricing strategies.

2. Led cross-functional projects to redesign pricing and commerce CPQ systems to support 500+ new service offers, ensuring alignment across product, sales, and operations teams, and improving time-to-quote by 40%.

3. Received 'Shining Star' award for executing a mass price increase for 250K service provider service SKUs, contributing over $55M in additional revenue during FY23.

4. Engineered a business process that reduced serviceable Product (PID) backlog by 95% in 6 months.

o Analyzed historical data, identified 100+ service level mapping trends, and formulated 50+ business

rules across all product architectures in collaboration with the product managers.

o Developed Tableau dashboard to prioritize products, report, and track customer experience metrics

and KPIs.

o Motivated the team to implement business processes, preventing revenue loss from technical

services, and drove the end-to-end program from definition to control phase with regular updates to

senior leadership.

• Performed market research and competitive analysis for key players: Apple Pay, Google Wallet, The Climate Corporation

• Analyzed the key players related to the financial performance & market shares, detailed product offerings & area of focus, technology & services, customer use-cases, competitive differentiators, partners, business model, and SWOT

• Conducted a consumer survey to help determine which product has an edge in the current market