• Created Zendesk apps using React/Redux to display investigative data for support engineers, improving workflow efficiency and reducing time spent per ticket

• Built internal tools that enabled support engineers to work more efficiently

• Improved the quality of core products and developer experience

• Performed data migration of 40,000+ Desk.com support cases to Zendesk

• Revamped support case categorization and creation flow in developer dashboard,

improving categorization accuracy from 40% to 90%

• Fixed errors and data quality issues in backend integrations with bank APIs

• Managed project to integrate Salesforce and Zendesk using a two-way data sync

• Developed simple lead creation API which validates, processes, and stores leads

• Built lead pre-qualification system which obtains and saves critical client data

• Architected robust geocoding cycle featuring two external and two local services

• Implemented optimizations of internal tools for operations and sales teams

• Developed grating materials for holographic HUD, improving diffraction efficiency by 10%.

• Designed polymer conjugates used in optical glucose sensor, reducing sensor drift by 75%.

• Improved sensor chemistry formulation using DOE’s to increase glucose response by 50%.