– Design end-to-end conversational experiences that are natural, engaging, and consistent across channels for the different domains
 in Oracle Cloud Applications.

– Design framework, guidelines, and standards for quality conversational experiences.

– Design text-based conversational experiences for the different domains
 in Oracle Cloud Applications.

– Design the conversational design process and documentation strategies.

– Identify CUI patterns and design components.

– Ferrari: Designed the “Ferrari Dealer” mobile application.

– VA authoring: Designed the authoring, monitoring,
 and analysis experiences of the Virtual Assistant platform.

– Sales and Service: Led the design and research efforts for multiple applications on Sales and Service Cloud.

– In-store applications: Led the research and design of
iPad applications, for the ‘Bakery’ and ‘Meat’ departments,
that were deployed across multiple stores.

– Design system: Improved the approach to design and established the foundational design system.

– Emerging tech: Designed the interface for the AR-based 
application for in-store customer experience.