New York City Metropolitan Area
• Introduced automated ML-powered title recommendations for Fire TV homepage, increasing platform’s streams annually by 26.72 million and viewing duration by 1.002 minutes per customer
• Architected and deployed a solution to fix a prod error showing duplicate movie titles by enabling communication between different services across the Prime Video stack through tokenization; introduced enhanced testing and monitoring to proactively prevent similar errors
• Led cross team initiative to improve Fire TV Movie and TV page UI, enhancing customer experience for over 200,000 customers per day
• Leveraged LLM models to improve Prime Video’s search capabilities on non-title searches and searches greater than 5 words in length
• Bolstered the operational efficiency of large scale Java applications (handling > 50,000 transactions per second) by introducing caching, throttling, and timeout and retry strategies
• Analyzed ticket data to identify common operational pain points and developed an action plan to address the shortcomings to improve overall operational state; internal ticket efficiency metric rose from 56% to 96%
• Drove development of junior engineers by hosting weekly tech talks and knowledge sharing on various topics such as AWS, Kotlin, and Amazon internal architecture/microservices