• Led Klaviyo's customer billing migration project, overseeing the conversion of ~100K customers to new pricing on a rolling basis over one month, resulting in a calculated net churn MRR value of $1.9M

• Successfully launched an auto-upgrade feature for Klaviyo’s email and SMS products using Python, RabbitMQ, Celery, and Stripe resulting in $175K Email MRR (15% adoption) and $35K SMS MRR (30% adoption) within a month

• Developed a new checkout experience using React, Django, and Stripe that enables modification of multiple products, resulting in a 13% increase in customers checking out with 2+ paid plans since its release

• Led the engineering effort to revamp Klaviyo’s self-serve cancellation flow, resulting in an enhanced user experience and the implementation of an account closure feature, effectively reducing associated support tickets by 25%

• Implemented a high-performing async feature using Python, Celery, and RabbitMQ that achieved a 99% success rate in executing downstream actions after a plan change without any dropped, untracked or double-counted changes

• Released a React, Django and Stripe-powered self-service Tax ID tool that saw 2K hits in 5 weeks, enabling customers to effortlessly add their Tax ID to invoices for tax-related reporting, eliminating the need for associated support tickets

• Collaborated with the Sales Engineering team to improve their asynchronous infrastructure by optimizing their retry behavior, resulting in a 100% reduction of Sentry events received for connection failures to the Salesforce API

• Collaborated in a Scrum framework working in a cross-functional platform team consisting of engineers, product management and designers while utilizing TargetProcess for ticketing, Git for version control, Docker for local development, Github Actions/Jenkins for continuous integration and delivery, and Terraform for instance management

• Built, cleaned, checked, and replaced helmet pieces if any damaged pieces were found or when necessary

• Organized all necessary equipment on the truck before away games

• Assist participants utilizing the select equipment by correctly explaining and demonstrating technique

• Monitor weight and fitness spaces for safety, and properly respond to any emergency situations

• Clean and perform routine checks on equipment throughout every shift