Cupertino, California, United States
Localization Vendor Project Manager at Apple Inc.
• Managed all aspects of an international group of 20+ localization content reviewers, QA specialists and linguists in marketing related projects.
• Collaborated daily basis with project management teams, producers, engineers, vendors, linguists and freelancers around the world.
• Created, coordinated and monitored tasks, their progress and timely delivery in behalf of the client.
• Organized and hosted weekly, bi-weekly and monthly global meetings to ensure the most efficient collaboration in between teams.
• On-boarded and trained new hires to work onsite as well as freelancers to work remotely across the globe.
• Set up new hires with accounts and credentials.
• Responsible of scheduling, attendance and reports for billing.
• Monitored employee’s workload and performance and managed KPIs to improve and exceed client expectations.
• Resolved and performed troubleshooting on any issues, questions, conflicts, or concerns that may have arisen to onsite employees or freelancers working remotely.
• Developed and updated training materials and guidelines.