Project Engineer at Meta

• Working on variety of projects performing End-to-End (E2E) testing evaluating interactions between a person and AI voice assistant.

• Working on Large Language Model (LLM) factuality grading projects performing a variety of natural language processing tasks, including generating and classifying text, answering questions in a conversational manner and translating text from one language to another, while ensuring that given information is factually correct.

Localization Project Manager at Apple Inc.

• Worked with key Digital Content Management teams on localization of content for the eCommerce experience.

• Leading localization projects from beginning to end.

• Leading and directing localization vendors and tracking their progress and timely delivery of the tasks.

• Handling Linguistic Quality Assurance projects during engineering release cycles, campaigns, programs and new product introductions.

• Processing and reviewing localization content through different file formats.

• Reviewing and problem solving issue reports during localization and QA workflow.

• Coordinating with other Localization Project and Program Managers to create consistent processes and practices and teaming up with both internal and external language specialist teams to ensure best quality product.

Localization Vendor Project Manager at Apple Inc.

• Managed all aspects of an international group of 20+ localization content reviewers, QA specialists and linguists in marketing related projects.

• Collaborated daily basis with project management teams, producers, engineers, vendors, linguists and freelancers around the world.

• Created, coordinated and monitored tasks, their progress and timely delivery in behalf of the client.

• Organized and hosted weekly, bi-weekly and monthly global meetings to ensure the most efficient collaboration in between teams.

• On-boarded and trained new hires to work onsite as well as freelancers to work remotely across the globe.

• Set up new hires with accounts and credentials.

• Responsible of scheduling, attendance and reports for billing.

• Monitored employee’s workload and performance and managed KPIs to improve and exceed client expectations.

• Resolved and performed troubleshooting on any issues, questions, conflicts, or concerns that may have arisen to onsite employees or freelancers working remotely.

• Developed and updated training materials and guidelines.

Assistant Vendor Project Manager at Apple Inc.

• Supported the VPM in project management, training, assessments, and attendance.

• Helped VPM to ensure that projects were running successfully, efficiently and in timely manner.

• Updated and closed sessions daily.

• Responsible of monthly attendance reports.

• Diagnosed functional, factual and linguistic issues during QA process through collaboration with other teams in-house and globally.

• Researched and edited Featured Content for publication.

Localization Specialist / Quality Assurance Tester at Apple Inc.

• Proficiently localized, translated, edited and revised wide range of contents using different CAT tools to ensure consistency and expected quality standards in multiple different projects and products.

• Conducted linguistic and functional QA tasks, monitored and resolved linguistic and functional bugs as necessary.

• Confirmed that the content in the user interface software or web app appeared correctly and completely and were not truncated, mistranslated, or misapplied.

• Followed prescribed test scripts to run through all aspects of the product to make sure it functioned as designed in the localized environment.

• Verified that the localized product is compatible with various operating systems and third-party products.

• Provided creative writing scripts for marketing and social copies.

• Collaborated with language teams in creating guidelines, glossaries and tryouts.