Designed and built a Capital Cost Estimator application from concept to deployment, providing executive leaders with a data-driven tool that improved project forecasting accuracy by 80%, optimized capital funding allocation, and supported strategic investment decisions for projects totaling over $70 million annually.

Architected and delivered a C#/ASP.NET-based API to securely route ticket information through Azure Service Bus and IBM MQ, strengthening data integrity, improving message reliability by 100%, and supporting enterprise-grade system integration handling over 100 transactions per day.

Served as a Subject Matter Expert (SME) in Oracle Business Intelligence, developing enterprise dashboards to visualize customer and operational data, enabling leadership and operational teams to make informed, data-driven decisions. Built reporting solutions to track storm-related customer communications and feedback metrics, improving visibility into outreach effectiveness and supporting continuous improvement in customer experience.

Business Analyst translating business needs into technical designs for the Weather Impact and Planning Forecast initiative while developing a time-series anomaly detection system to detect outlier weather data and strengthen predictive modeling accuracy.

• Utilized C# and Agile to create a Support Ticket system to better assist with company assets as well as track support issues to improve productivity and communication for the entire company.

• Used Python and R to create Machine Learning models to prediction future electrical loads as well Big Data analysis to assist Sr. Engineers complete their tasks more efficiently and accurately.

• Analyzed existing information with Python and Microsoft Excel/VBA to reconcile the company database for accuracy and contingencies.

• Built programs to track and automate information on set parameters to reduce workload and significantly improve efficiency.

• Tutored multiple classes with 20+ students to improve SAT/ACT scores by 70% on average.

• Created interesting and unique lesson plans for specific classes and students to improve retention of information.

• Tracked the progress of over 600 students and created individual reports of overall and specific improvements using Microsoft Word and Excel.

• Visualized trends and workload of students using Power BI to ensure proper deadlines were met.

• Updated company databases using SQL accurately and efficiently to support business operations.

• Identified and corrected data entry errors to prevent duplication across systems and improve orderly workflow.

• Analyzed company products (hearing aids) to identify and rectify issues for consumers.

• Used Power BI to track customer satisfaction and overall store performance to drive sustained revenue.

• Proactively managed the computer department and oversaw over $500,000 in sales daily to ensure goals are meet.

• Provided most relevant information to customers on products, promotions, and services.