Self-motivated in exploring and evolving technologies and identifying potential opportunities for increasing my skillset. Knowledge in Workload Automation commands.

Complex issues: Observe & interact with complex issues in the environment

Incident remediation: Respond to server incidents, service restoration calls, and ticket queues

Technical infrastructure projects: Collaborating with groups to select design, process, and tests

System administration: Perform daily system administration tasks, such as system monitoring, backup and recovery operations, and performance tuning

Security: Manage user accounts, security settings, and access controls

Software updates: Install, configure, & maintain workload automation operating system versions, and related software updates

System administration of workload automation distributed network (install – upgrade – patching). Manage SW technical roadmap

Setup & maintain standards for the workload automation network (RBAC, naming conventions)

Install, configure & tuning of workload automation distributed master(s) on AIX – Linux (SA + HA)

Install, automate & tuning of agents on open systems (Linux, AIX, Windows) in collaboration with other teams (security, system administrators, etc.

Maintain & improve the workload automation network (upgrades – patching – bug fixing)

Setup, maintain and automate procedures for password policies & certificate-based (ssl) workload automation network connections

Monitor & Tune workload automation network

Develop and implement backup, recovery and restart procedures

Define access roles console. Monitor, maintain, and support operating systems

Execution of password and certificate recycling procedures

Error-handling & prevention on the IWS network

Follow-up of errors, incidents, problems, changes related to this platform.

Setup, create & document procedures (Operator Instructions, DRP procedures, error documentation)

Organize & plan work independently working in a rapidly changing environment.

IWS 10.1.5. Support Administrator – (Tivoli Workload Scheduler) supporting Global Information Systems team. Administered the execution of SAP jobs at a specific time or in response to a specific triggering event. Lead efforts to stand up a new SAP job scheduling instances. Partnered with Infrastructure teams and 3rd party vendors to install, configure new SAP Job Scheduling instances to support major IT projects. Worked with Application owners to help define job profiles based on the set of requirements provided by the owner (ex. Time, Intervals, Dependencies) and ensure job(s) are executing successfully in test environments before promoting to production. Collaborated with project team and application teams to identify existing jobs defined on legacy scheduling instance that required to be re-created on the new instance. Self-motivated professional exploring and evolving technologies and identifying potential opportunities for increasing my skillset. Handled special projects to incorporate new processes within On-premises and the Cloud through the effective use of a knowledge base, ensuring sharing and transfer of knowledge both within the immediate team and across other teams within IT Service Delivery. Identified cost effective opportunities for improvement and recommended solutions to meet customer and user requirements, where appropriate. Upgraded UNIX FixPack version within OnPrem 9.5.0.06 to 9.5.0.07. Administered Projects of migrating SAP OnPrem 9.5.07 UNIX environment over to Cloud’s LINUX 10.1.0.5. Built, maintained and installed cutover documentation for migration 9.5 to 10.1. Built and maintained cutover documentation for Install of Linux MDM’s on Development, Quality, Pre-Production & Production environments. Worked with Linux support to stand up servers related to IWS MDM’s. Oversaw project creations SAPR3 (SAP S/4HANA) servers onto IWS cloud environments.

• Working for Cognizant Technology Solutions in support of Blue Triton Brands

• Experienced with HWA/TWS 10.1.0 and Management reporting within DWC

• Strong experience with Installation and maintenance product – IBM Tivoli Workload Scheduler for z/OS and Dynamic Workload Console

• TWS Administration - Customized and configured Dynamic Workload Console, Configuring Authentication and User Authorizations, Network & Connection settings

• Superb with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency

• Troubleshooted problematic issues, resolving cases with HWA/TWS end-to-end, including incident and problem management with responsibility for root cause analysis and resolution

• Outstanding experience with IBM z/OS operating system with knowledge Catalog Management, IBM system utilities

• Participation with z/OS, RACF, JCL, Unix System Services as related to TWS

• Demonstrated excellent communication skills including the ability to effectively communicate with internal and external customers.

• Used strong industry knowledge to relate to customer needs to dissolve customer concerns with high level of focus and attention to detail.

• Configured and automated daily tracking reports to management

• Supported problematic occurrences within network disconnects on HWA while restoring services back to a healthy state

• Stored viable documentation in sharepoint on how to’s instructions

• Calculated monthly decommission data as part of HWA license percentage savings reduction amount towards the account.

• Configured .xml log configurations to sort change in ldap server changes within the environment.

Support technical management of live services. Manage and coordinate both technical and non-technical personnel/support teams to drive speedy problem recovery. Work closely with Projects teams assisting project planning and implementation related to command center. Support team to recognize scope and action to minimize and or reduce impact. Work with support teams to develop, test and implement workarounds to quickly restore service. Own infrastructure incidents until a workaround is identified and implemented. Mentor active participants in training of command center process and procedures. Serve as IBM’s senior technical interface to our customer. Attend Major Incident Reviews to investigate effective remedial actions. Support and take ownership of Severity 1 & Severity 2 problems and incidents including coordinating the technical resolution of the problem with appropriate support teams. Work closely with Change Management to improve the problem process and audit readiness. Review and approve all changes considering risk and mitigation. Effectively and efficiently manage change weekend, driving status and customer calls. Maintain and review Technical Lead knowledgebase team rooms. Review procedures when required and assigned. Maintain, support and enforce Active/Active model. Encourage Support Teams to interface with active command center. Maintain Technical Lead Handover database. Respond to queries from teams in and out of command center for day to day issues.

• Account Delivery Executive, Supervised in full client support resolving problematic matters, project planning and client interactions.

• Administered project related Unix/Window server installs onto IBM Software Tivoli Workload Scheduler (8.1 – 9.4) aka Maestro.

• Applied fix packs to outdated versions of TWS installs.

• Resolved problematic issues with server disconnects.

• Investigated P1/P2 issues and reported on resolution and outcomes.

• Provided metric reporting of monthly data on Production and QA/DEV environments.

• Compiled data with clients quarterly audit requirements. Managed multiple accounts within fields of Automotive, Consumer Goods, Beverage, Oil Refinery, Diversified Energy, Bread Production, Chemical Business, Food Industry and Health/Home/Car Insurance.

• Handled Applications TIDAL Workload Automation and REDWOOD Chronacle & RunMyJobs on numerous clients maintaining access profile for end users.

• Supported on-call during rotational shifts.

• Resolved problematic issues all within Service Level Agreement timeframes.

• Coached teams with process procedures.