• Develop an enterprise digital solution application to build, maintain, and automate code quality for testing and deployment processes with global development teams with CI/CD framework implementation to meet cross-functional requirements.

• Perform the UI transformation using Angular JS for an enhanced responsive interface with added global accessibility standards to overall software delivery along with building cloud infrastructure using OpenShift.

• Evaluate and analyze stakeholders’ objectives to design scalable solutions and collaborate with global engineering teams to apply daily scrum framework for debugging ongoing incidents.

• Delivered technical solutions to 20+ customers on average per week by monitoring and troubleshooting phone systems, email servers, and computing-related support services.

• Achieved a monthly 90% or above customer satisfaction rate by using strong communication and analytical skills to assess technical difficulties and articulate solutions with follow-ups.

• Prioritized and tackled unusual technical situations for faster and better solutions by working in teams while using tools such as ServiceNow, CAT, Slack, and other valuable resources.

• Developed a prediction model that effectively solved debugging cases 30% faster to enhance clients’ experience by performing critical analysis of the IBM database using Python and machine-learning algorithms.

• Designed a graphical user interface from Mainframes applications enhancing user-friendliness by 85% for new hires to create data visualization and analytics using JavaScript and React APIs.

• Collaborated with a team using an agile scrum framework to design, code, implement, and distribute applications to clients.

• Conducted interviews with board members to collect datapoints and perform statistical analyses in Tableau and Microsoft Excel on 100+ departmental records in an agile environment.

• Programmed the Meeting Attendance Tracking System with detailed documentation for periodic departmental meetings that reached 75+ users weekly by featuring auto-scheduling appointments and reminders.

• Created the new orientation packet and useful resources through a web system for upcoming interns using Microsoft Word and WordPress.