● Worked with multiple teams across the company and conducted cross team analysis.

● Worked on three integrations.

● Created Scripted Rest APIs.

● Create and maintain API and data integration processes between ServiceNow and other services.

● Created external web services using SOAP Messages and REST.

● Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations etc.

● Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.

● Worked on modification of sensors to map CI, application and CI relationships.

● Worked on service mapping to define business services.

● Troubleshoot the discovery and mapping process as well as create new discovery patterns.

● Configured Discovery Schedules and Worked on Discovery and set up mid servers and check for the connectivity.

● Using scheduled discovery to discover VDI or computer and mapping to user profile.

● Troubleshoot ITSM issues and Integration related work such as CMDB, LDAP and Network Automation.

● Development of requirement integration components (SSO, LDAP, SOAP).

● Implementation experience of Event based integrations like Mid Servers, TEC, and Web Services.

● Creating the UI pages and using them in catalog items.

● Implemented HRSM from scratch.

● Implemented custom application for onboarding using Lifecycle Events.

● Developed custom portal for pre-hire and Day 1 experience for manager and employee.

● Incorporated catalog items and other HR services into the onboarding lifecycle events.

● Created surveys as part of onboarding.

● Created notifications to be automatically triggered to all the parties related to onboarding.

● Developed security around visibility of profile, cases, etc.

● Implemented HR related experience packs for COVID-19.

● Developed automated service to validate citizenship status to grant access.

● Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations.

● Worked on Service Asset and Configuration Management to support the ITIL processes by providing

● complete and accurate configuration information.

● Transition of CMS portal website to Service Portal

● Integration with SAP

● Developed custom application for business processes like inventory invoice management

● Designed and developed application for Managing Survey responses and tracking Survey response follow-ups (Voice of Customer application)

● To implement custom applications in ServiceNow to accommodate business processes of HR, IT, Finance and Admin

● Integration of other enterprise applications with ServiceNow which includes SFTP integration and integration with web services

● Working on custom CMS portal which was developed using bootstrap CSS and CMS of ServiceNow

● Lead for reporting requirement which also includes performance analytics

● Worked on Service portal to create custom pages and custom widgets.

● Assisting in the decision-making process, to resolve incidents and problems faster.

● Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.

● Migrating Items, Client Scripts, Business Rules, UI Pages and UI Macros.

● Experience in configuring email notifications in ServiceNow has been part of end user self-service portal management.

● Automated HR Training compliance process by creating custom application workflows with orchestration activities.

● Created data fix scripts for data corruption issues and perform Root Cause Analysis

● Involved in JavaScript coding for validations and passing attributes from one screen to another.

● Build REST web service by building Node.js Server in the back end to handle requests sent from the front-end JQuery Ajax calls.

● Create and maintain API and data integration processes between ServiceNow and other services.

● Experience in Communicating with external web services using SOAP Messages and REST.

● Experience in loading assets into SNOW from third party system using Web Services and Import Sets.

● Implemented SN discovery, developed discovery schedules with segregated

● IP ranges as provided by the client, scanned those IP ranges and did troubleshooting accordingly for every kind of device like WMI, SSH, SNMP etc.

● Worked on Service Portal development with bootstrap and AngularJS. The ESS portal in ServiceNow is being replaced with the service portal to have a better end-user experience. Several high-end UI customizations are built from the scratch

● Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications

● Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.

● Created Database views to create reports across multiple tables.

● Created Service Catalog templates for various use cases which are used for Catalog Admins to develop catalog items.

● Managed and coordinated activities during the overall ticket life cycle in Incident and Problem Management.

● Translated business requirements into Service-Now oriented technical/procedural requirements.

● Collaborated with Technology Service desk and Service Management to evaluate requests to change, customize, and configure service now.

● Orchestration tasks were performed on remote computers using certain probes.

● Implemented Social IT and Chat Application for the end user support. Involved in various ServiceNow customizations as per client's requirement

● Built an ESS portal end to end in CMS. The ESS portal is being used by the end users to submit various requests. Used various bootstrap classes inside CMS to achieve a better look and feel of the portal.

● Used JavaScript and Glide Script to create Business Rules, Client Scripts, UI Policies and UI Actions.

● Created various workflows for Incident Management, Change Management, Service Requests and SLA\'s.

● Defining Service Level Agreements SLA\'s, Notifications and Reports.

● Manages Users, Groups and Roles.

● Assisted in the import of configuration and asset data.

● Manages data with tables, the CMDB, Import Sets, and Update Sets.

● Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in vice ServiceNow.

● Worked on process automation using ServiceNow Orchestration & experience writing orchestration workflows such as Content Management and Web Services.

● Performed discovery customizations including transformation of class data and restructuring discovery zone coverage for multiple probes.

● Developed, managed, measured, and reported on key SLA metrics including mean time to repair, resources required per case, and issue avoidance.

● Collaborated with third party hosting provider to troubleshoot Discovery.

● Developed business and application processes and workflows as per ITIL/ITSM framework.

● Technical lead for ITSM tool migrations from Remedy 7.1 to ServiceNow.

● Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform

● Enhanced business rules to avoid empty configuration items to be inserted into CMDB after discovery tool runs a scheduled job.

● Extensively worked on migration from Dublin to Eureka version.

● Involved in Creation and modification of various Business Rules, Script includes, Ajax Query, Jelly scripts, UI Actions, UI Policies, UI Actions.

● Created onsite - offshore model to support development from offshore. Lead and provide guidance to offshore team on best practices and key design features.

● Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities in Helsinki Upgrade.