• Designed & implemented system integrations between Infor A+ and Annex Cloud, Conexiom Trade Document Automation, and Oqton Manufacturing systems.

• Built automated data-exchange interfaces improving accuracy and throughput between ERP and warehouse management systems.

• Developed and implemented interfaces between Infor A+ and CPQ, Manhattan Scale & DSV 3PL WMS, and Magnatron systems.

• Designed and integrated systems to streamline data exchange and operational workflows.

• Drive consulting opportunities and manage client projects.

• Design and deliver custom application enhancements and solutions.

• Deploy and support installations, upgrades, migrations, and interfaces.

• Implement Infor A+, ION, Business Vault, and CRM systems.

• Resolve complex technical issues by collaborating with internal teams and vendors.

• Provided technical support for installations, upgrades, and migrations of Infor A+ software.

• Diagnosed and resolved data issues and program errors in customer environments.

• Managed issue tracking and resolution with Product Support.

• Maintained SQL support database and updated web content for Documentation, Support, and Marketing teams.

• Mentored and trained support staff to ensure consistent issue resolution and service quality.

• Collaborated with Application, Technical, and QA teams to identify and resolve software issues.

• Analyzed and resolved bugs and support cases for Infor A+ and Commerce@work platforms.