● Driving the creation and upkeep of internal policies, procedures, and educational materials within the

internal knowledge management framework

● Partnering with internal stakeholders to implement automation features in ticketing tools to manage a

35% spike in global team workload, while maintaining a 99% achievement in Service Level Objectives

● Developed multiple external facing tools tailored to support approved Meta vendors to improve

operational efficiency while promoting internal security

● Streamlined global end-to-end RMA standardization across the backbone and optical teams resulting in

85% consolidation of services

● Automated the standardization of internal ACL requests achieving 99% reduction in task creation

● Actively engaged in close collaboration with key cross-functional teams in brainstorming sessions to

maximize and improve operational excellence

● Led regional team in providing Meta’s Edge and Network Services Operations support for global production

and networking

● Collaborated with stakeholders on the development, testing, and global implementation of an internal

automation tools.

● Successfully recovered RMA assets valued at over $20 million, enhancing RMA return procedures globally

● Migrated the global team into new ticketing tool moving away from manual ticket processing into an

automation ticketing environment for future strategic automations initiatives

● Partnered with global cross-functional teams and external vendors to ensure timely and efficient fulfillment of project timelines

● Drove the facilitation of fostering collaborative and supportive environments for families on behalf of

San Diego County's Child Welfare Services

● Coordinated the meetings between families and social services, while providing assistance with both

in-field and in-home training

● Pioneered a program for California's largest children's emergency shelter that has since been officially

integrated into Child Welfare Policy

● Managed multiple projects from initiation to delivery ensuring legal compliance

● Closely worked and communicated with key stakeholders ensuring partner teams and government

officials were continuously informed about project progress and developments

• Therapy with clients using Applied Behavioral Analysis (ABA)

• Supervised team members and tracking overall therapy progress with clients

• Reviewed and analyzed data to fit each client's needs

• Implemented individual behavioral plans

• Prepared and submitted daily progress reports to management

• Performed client intake procedures according to internal standards for new

admissions

• Conducting ABA therapy with clients-Responsible with assisting in

• Individualized Educational Plans (IEP) for every client

• Directed parental training and consultation with child's disorder through

workshops

• Record empirical data to analyze and create necessary changes to client

behavioral plans

• Built and maintained positive staff relationships to promote teamwork and

better serve clients

• Completed documentation for every incident and forwarded to correct

personnel for review