• Engineered key features across 10 microservices for Agent Assist, an AI-driven platform handling 3M monthly calls and delivering real-time transcription, summary, and customer insights

• Reduced guidance card latency from 15s to near-instantaneous through strategic Redis caching and performance optimizations

• Appointed the role of Service Owner for 1 backend service and 4 frontend applications, driving technical strategy, stability, and enhancement across platforms

• Onboarded and mentored junior and senior engineers and helped build a new team in Porto, Portugal

• Developed and implemented AI Knowledge real-time search feature that combines the power of LLMs and Retrieval Augmented Generation (RAG) technology to deliver contextual information to customers through virtual and live agent interactions

• Integrated Databricks with GenAI Studio, enabling seamless data access for the NLP team to conduct experiments, optimizing data processing workflows, and significantly enhancing performance metrics across analytics dashboards

• Managed a cross-functional team of 2 indirect reports to drive project success for the data tables initiative, overseeing feature development and story creation

• Collaborated closely with product, design, and QA to align technical implementation with business objectives, delivering high-quality features and streamlining the development lifecycle

Java | Spring Boot | RxJava | GCP | BigQuery | Redis | Elastic Search

React | Redux | JavaScript/TypeScript | PubNub | Databricks

• Developed the next generation of dashboards in our company, using Looker embed SDK dashboard integration

• Helped build a frontend application as one of two contributors from its initial design to general availability

• Designed schema and built a SLI metrics Data Studio dashboard that collects sector data from our services and sends to BigQuery, facilitating cross-domain analysis for service level insights

• Integrated Looker reports within web applications by imbedding iframes with user authentication, providing seamless access to real-time data insights for stakeholders

• Implemented full-stack PubNub integration to initialize real-time application updates for the user, averaging 30M per month

• Implemented a live semantic editing feature saving our customers 9s of after-call work each call

• Transitioned one of our UI applications to be deployed via CDN

• Built a multitude of features in our Agent Assist product that won the 2021 BIG Innovation Award

• Achieved 99%+ code coverage across frontend applications

• Mentored and provided technical guidance to 60+ students in web development technologies, Algorithms and Data Structures, Databases, and CS fundamentals

• Supported students and alumni in whiteboarding and mock interview practice

• Conducted technical interviews for 25+ prospective students

• Managed a team of 5 software engineers

• Managed 12 school districts to implement STEM and college readiness intervention programs

• Designed and implemented a college mentor pilot program that placed 70 mentors in 30 schools

• Developed a system process that automated student assessment and survey data collection and analysis for 5000+ students