Designing user experience for indoor maps and various map-based products by way of research, journey mapping, ideation, wireframing, prototyping, visual design, and testing. Primary projects I've worked on:
• Redesigned Audit Tool, a mobile tool for product location collection and audit which successfully increase labor efficiency by over 75%.
• Designed Dynamic Maps, an interactive map that could be easily implemented by customers in their own iOS/AOS apps, webs, and kiosks.
• Helping optimize internal map creation and update process with user research methods and by improving the map editing tool.
• Designed a travel app called Flyer featuring airport maps and indoor navigation to make traveler's Day of Travel more frictionless.
• Developing an indoor map style guide and establishing map design standards
• Envisioned and designed the conversational product and service location lookup experience for the in-store retail chatbot on FB Messenger and SMS.
