• Fixed bugs in our Intellievent software

• Built out the frontend for an online document signing feature

• Assisted customers with importing and exporting data from out databases

• Managed the continued development and bug fixing for a wide variety of ruby on rails and javascript applications.

• Optimized and containerized many applications to allow for quick and easy deployment of them at a lower cost.

• Helped our company hold onto some of our most important contracts by working directly with those customers to develop custom applications to serve their needs.

• Contract Position

• Provided tier 3 customer support over the phone and by email to over 300 customers and contractors each week.

• Provided internal support through Slack to tier 1 and tier 2 agents.

• Consistently achieved QA scores of 94% or above for efficiency and quality of service.

• Developed system to automatically follow users and like pictures in a highly targeted and customizable manner by using WinAutomation and Excel with VBA macros.

• Formulated extensive error handling, allowing the system to run with nearly 100% uptime on over 20 accounts.

• Helped build Big Baller Brand’s Instagram presence from only 416 followers to over 100,000.

• Worked with a team of 4 people to plan events and develop branding materials.