Led technical validation efforts for AR/VR systems, driving integration, operational efficiency, and alignment with customer mission-critical requirements. Known for leveraging data-driven insights and cross-functional collaboration to optimize system processes and improve program quality.

• Strategic Cross-Functional Leadership – Drove collaboration across engineering, development, and vendor teams to define scope, mitigate risks, and ensure quality control during full-scale test events.

• AR/VR System Testing & Deep Dives – Led end-to-end validation events with a 14–17-person team, evaluating system performance, identifying failure points, and conducting stress tests to meet critical customer needs.

• Proactive Process Optimization & Tooling – Identified improvement opportunities using telemetry tooling created by a data engineer, boosting reporting efficiency and reducing cycle time. Drove adoption of new tools that enhanced system visibility and developer efficiency.

• Data-Driven Problem Solving – Spearheaded deep dive analysis to uncover system corner cases and failure points, driving targeted issue resolution in partnership with software developers.

• Continuous Improvement for Customer Satisfaction – Delivered actionable insights that enhanced system visibility and developer efficiency, directly reducing test cycle times and improving customer satisfaction.

• Metrics-Driven Decision Making – Designed and implemented tracking metrics and visual tools to compare results, spot trends, and proactively identify issues.

• End-to-End System Validation – Developed and executed detailed validation plans to assess system performance and ensure alignment with customer objectives, with a focus on scalability and readiness.

Led project delivery and cross-functional collaboration for commercial mechanical systems, overseeing initiatives exceeding $1.5M. Played a key role in driving operational efficiency, aligning internal teams with client expectations, and supporting business growth through process improvements and strategic partnerships.

• Cross-Functional Operations Optimization – Streamlined coordination across sales, engineering, accounting, and support teams to reduce delays, minimize handoff errors, and accelerate project timelines.

• Strategic Client Engagement – Translated complex client requirements into actionable scopes of work, enabling teams to deliver tailored, technically sound solutions that met customer objectives.

• Project Oversight & Financial Management – Oversaw timelines, status updates, and financial tracking for multimillion-dollar initiatives, ensuring projects remained on time and within budget.

• Process Improvement & Root Cause Analysis – Investigated change orders to identify process inefficiencies, driving quality control measures that improved project delivery standards.

• Client Relationship Development – Built strong rapport with new and existing clients, contributing to repeat business and long-term partnership development.

Led strategic programs across Surface, Xbox, Cloud, and Accessories, driving alignment between engineering, sustainability, sourcing, and product teams. Oversaw a $1M budget, guided 15 concurrent projects, and enabled innovation at scale through supply chain readiness, sustainable materials adoption, and technical triage leadership.

• Strategic Program Leadership – Balanced priorities and trade-offs across 15 parallel projects by aligning KPIs, budgets, risks, and resources with org-wide goals.

• Vendor & Budget Oversight – Managed a ~$1M budget and negotiated SOWs with global suppliers, manufacturers (CM/JDM/ODM), and technical partners.

• Executive Engagement – Facilitated triage sessions and business reviews with senior leadership to drive momentum on critical programs.

• Cross-Functional Problem Solving – Formed and led tiger teams to remove technical blockers and accelerate delivery of tech bets.

• Sustainability & Supply Chain Enablement – Drove new material readiness and validation initiatives supporting Microsoft’s 2030 goals.

• Agile & DevOps Execution – Embedded DevOps and Agile practices into program delivery using Azure DevOps, enhancing velocity and quality.

• Technical–Business Liaison – Translated engineering requirements for sourcing and sustainability teams, enabling informed decision-making.

• Prototype Workflow Optimization – Improved partner collaboration and prototype flow, strengthening Tier 1 and Tier 2 partner execution.

Key Achievements

✔ Reduced emissions by 9% through sustainable material innovation for Surface.

✔ Brokered a global retail partnership to explore circular plastic opportunities.

✔ Created an onboarding process for suppliers preparing to scale sustainable materials.

Supported large-scale mechanical construction projects by driving cross-functional coordination, managing scope and risk, and enabling successful execution from estimation through delivery.

• Cross-Functional Project Planning – Collaborated with field supervisors, engineers, vendors, and project managers to define scope, clarify requirements, and align deliverables across teams.

• Scope & Risk Management – Identified project changes and technical risks early, leading cost impact analysis to support executive decision-making and change order processes.

• Estimation & Forecasting – Developed work estimates for projects ranging from $20M–$30M, supporting timeline planning, budgeting, and resource allocation.

• Procurement & Delivery Oversight – Coordinated material procurement and logistics to minimize delays, optimize delivery schedules, and ensure project continuity.