Compass, Case-New Holland, and more. Design and test seamless end-to-end product experiences. Leverage data to contextualize user needs, and iterative design to optimize the user experience across multiple devices and platforms.

Shaped the customer experience for 60+ Platform and Infrastructure features, which resulted in a 20% increase in customer satisfaction, $26M+ in opportunities won, and over $15M in cost savings. Established vision, strategy, and workflows for 4 new teams, across two product groups (Platform and Data). Drove collaborative, cross-functional meetings to craft long-term vision for an industry-leading user experience in the IoT space, as well as to consistently facilitate the sharing of customer knowledge and feedback.

Lead research and design efforts in re-imagining 2 principle products, which increased user retention by 8% and product usage by 15%. Used interplay between implied space, responsive form and principled function to craft seamless and delightful interactions. Leveraged data to contextualize user needs / limitations, and iterative design to optimize the user experience across multiple devices and platforms. Drove accessibility efforts to make career-management an inclusive process for all users.

Developed end-to-end public web and native mobile products for the payment platform’s 2 million users, employing agile and scalable systems for varying usage. Conducted validation tests of core infrastructure, removing usability roadblocks which minimized the interaction cost of applications by 30%. Lead holistic design process improvements for the team.