Customer Experience

• Enhance coverage of upcoming subscriptions payment reminders to help customers stay on top of their finances.

• Improve refund ETA tracker to make refund process transparent to customers for them to understand the refund status.

P2P Service

• Work in architecture team focusing on improving performance of the backend system

• Build backend services to support P2P payment, enable seller profile for personal account, and provide discoverability for the accounts and profiles

SRE

• FCI monitoring

• Build platform to monitor Failed Customer Interactions across all domains and components

Global Platform Service

• Design and implement large-scale monitoring platform to help monitor and alert site availability, server utilization, system health status, business metrics and reports

Authentication and Identity Risk

• Lead for building services to support risk analysis and decision on PayPal customers for login, authentication and profile updates.

Payment Risk Models/Rules

• Build Payment Risk models/rules to detect and prevent fraudulent ACH/credit card/balance transactions