OTI builds, supports, and maintains most of NYC’s municipal technology infrastructure. The Infrastructure Management Division is responsible for a broad range of modernized and resilient technology services, which support all mayoral agencies as well as other City government entities. We are responsible for the CityNet optical backbone and core IP network services, which span all five boroughs and across over 75 remote locations. We oversee secure, robust data centers with modern, scalable storage, and resilient data protection. We also manage and support citywide circuit provisioning, firewall network threat prevention, identity and access management, mainframe systems, cloud services, citywide unified communications, collaboration, and contact center services, as well as 311 telephony services.
