Increased user satisfaction with software interfaces by leading the design effort of a consistent design system in collaboration with engineers and stakeholders.

Constructed wireframes and high-fidelity prototypes to validate UX designs and facilitate iterations.

Actively participated in meetings with developers, product owners, and other stakeholders, providing valuable suggestions to optimize user interfaces according to WCAG 2.1 accessibility guidelines.

Performed a persuasive kick-off presentation for a research project to many stakeholders sharing key findings from in-depth user research.

Facilitated usability testing and feedback sessions, promoting cross-departmental collaboration.

Delivered cohesive and integrated designs that can be applied across multiple teams.

Developed and presented UI wireframes grounded in solid information architecture to stakeholders, conducting 10 face-to-face usability tests and 200 phone interviews to drive product

iteration.

Deconstructed intricate business challenges, achieving a balance between usability, learnability, and functionality through design solutions (MVPs) that fostered collaboration with stakeholders.

Worked collaboratively with cross-functional partners throughout the UX research, UI design, and execution stages to ensure UI consistency and alignment with business requirements.

Maintained a high customer satisfaction score (9 out of 10), while providing visual design service for the National Games of China.

Applied expertise in visual design and interaction design to 20 projects, such as book design and visual identity system design.