Bridged the gap between software engineering and merchant success by guiding external developers through complex payment gateway integrations.
• Internal Tooling & Engineering: Developed and maintained a custom internal web application used by the integration department to catalog, map, and track compatibility across various POS systems, e-commerce shopping carts, and payment gateways.
• Developer Experience (DX): Served as the primary technical liaison for external development teams, providing hands-on code-level support, API troubleshooting, and architectural guidance for REST API payment integrations.
• Solutions Architecture: Consulted with merchants to analyze their existing tech stacks, researching and architecting custom solutions to seamlessly integrate their infrastructure with Fidelity’s hardware and software ecosystem.
• Deployment & Operations: Managed the technical deployment and configuration of new enterprise accounts, ensuring smooth transaction processing from day one.