• Delivered white-glove IT support to over 3,000 global employees, identifying, diagnosing, and resolving hardware, software, and configuration issues via Teams chat, email, and in-person interactions.

• Utilized Microsoft Intune and SCCM to troubleshoot and configure devices, ensuring seamless user experiences and system performance.

• Provided one-on-one end-user problem resolution, leveraging Bomgar for remote desktop support and efficiently resolving complex issues.

• Managed and updated asset information using ServiceNow and Active Directory, ensuring accuracy and compliance for PC's, mobile phones, monitors, and peripherals in preparation for audits.

• Decommissioned and securely wiped data from hundreds of laptops to meet organizational standards and ensure data security.

• Collaborated with team members to escalate and resolve complex technical issues

• Selected for a highly competitive Fellowship that provides personalized professional development from top-tier engineers

• Completed intensive training to master computer science fundamentals such as system design, data structures, and algorithms through independent study, pair programming, code reviews, and small mentor-led groups

• Contributed to an Agile team by developing reusable and responsive Frontend components to enhance the user experience

• Remodeled the dashboard and menu of the application, resulting in a more intuitive and user-friendly interface

• Configured website to restrict access to certain features based on user roles and permissions

• Managed prostate radiation oncology services and the radiation oncology metastatic disease outpatient consults simultaneously

• Provided administrative support for two clinical teams to ensure patient satisfaction and assistance through 100+ calls and four clinics weekly

• Increased accuracy by streamlining process for scheduling external patients and assisting with the new Multi-Disciplinary Bone Mets Clinic alongside Director of Metastatic Disease

• Scheduled appointments, labs, and procedures daily by utilizing CIS and Cadence in Epic HIS

• Created records of patients’ information on Outlook and Salesforce CRM daily to ensure clarity and open feedback within team

• Spearheaded daily activities for recreation and nursing departments for mental and physical wellbeing of 150 residents by incorporating more physical, outdoor, educational, and cultural events and activities

• Conducted monthly resident council meetings resulting in improved living conditions based on residents’ suggestions