Built a variety of solutions that support patient care innovation initiatives within UCSF, from clinical workflow optimization to impactful patient experiences, utilizing human-centered design methods through a service design lens.
• Was responsible for research, concept + development, and prototying of interventions.
• Collaborated with clinical staff, data specialists, and necessary stakeholders to develop holistic solutions that improve efficiency, efficacy, and impact of patient outcomes and experiences.
• Defined design principles + strategies needed to implement and sustain solutions, beyond initial piloting stages.
