• Spearheaded the design and development of AI-driven personalized CRM experience dashboards, enhancing user experience across customer touchpoints.

• eCommerce: Designed seamless UX for digital service launches, including Travel, personalized Optical, and Cake ordering, enhancing usability and driving $100M+ in incremental revenue.

• Supply Chain: Modernized and unified the UX for multiple replenishment tools, streamlining restocking workflows to enhance efficiency and ensure product availability for customers.

• Mentoring Designers to navigate their careers and provide advice to grow their design skills.

• Own and lead an entire UX process to build a digital Optical experience across desktop/mWeb/Android/iOS for millions of members in the U.S. and drive sales

• Collaborate with a cross-functional PM, Engineer, Content, Research, Business, and Marketing team

• Establish a creative environment and mentor junior designers to explore their interests

Receipt Check Project

• Led the entire UX process to develop and launch the receipt check application in 600 clubs in the U.S. to prevent inventory shrinkage

• Shorted inventory audit time to help members exit the club as quickly as possible.

Club Pickup

• Led the entire UX workstream to respond to rapid UX solution across short-term and long-term to business impact priorities during COVID-19

• Created a simplified experience for Curbside Pickup experience to have associates load items to members' cars

• Increased member satisfaction score

• Decreased member's waiting time

• Led UX and UI flows, design strategies and visual design concept for a Walmart mobile wallet application for Mexico Walmart customers.

• Mentored international students in Product Design, Computer Science, and Data Engineering, enhancing their career readiness.

• Developed tailored curriculum and resources to address diverse learning needs, fostering a collaborative learning environment.

• Guided students through hands-on projects, resulting in a 30% in internship job placement rates for participants.