• Responsible for shaping the design process and addressing usability issues as the sole designer at this site reliability engineering (SRE) platform company

• Led the redesign of the Insights dashboard - the new design decreased the average time spent on a task by 41s, reduced the bounce rate by 22%, and increased the rate of task completion by 53%

• Launched a new design for a complex settings page, resulting in the reduction of client implementation time by 50% and an overall decrease in support tickets

• Managed and drove the adoption of the Blameless Design System

• Launched a new purchase and billing experience for the SaaS product, doubling the purchase conversion rate

• Managed key development sprints and projects that eventually helped acquire $600k in additional funding for the company’s growth initiatives