Identifying risks and providing strategic direction on technical integrations, changes or partner technology adoptions to increase efficiency aligned with your Zendesk deployment. [Focusing on wether or not we should do something, after focusing on if we can]

Zendesk makes support, sales, and customer engagement software for everyone. It’s quick to implement, easy to use, and scales to fit your needs. With Zendesk, it takes hours — not weeks — to get up and running.

Zendesk Connect manages proactive customer communication across channels, to deliver better customer experiences at scale

Outbound.io was an all-in-one multi-channel messaging tool managing and improving how you communicate with customers across email, web, sms, and mobile push. https://www.outbound.io/

BIME helps data-driven organizations integrate, visualize, and share data that matters most https://www.bimeanalytics.com/