Oversee AI strategies for User Experience with a mandate to drive adoption and engagement by architecting strategic mechanisms around internal and external solutions to meet the needs of our product teams and business objectives. Identify product-team pain points, define data-driven success metrics, and translate insights into higher user engagement and leaner operations. Eliminate bureaucratic bottlenecks to accelerate data-driven decision-making, streamline internal workflows, boost operational efficiency, and significantly reduce production timelines.

As the Manager of the Digital Accessibility Training Team, I lead and mentor a multidisciplinary group of subject matter experts (SMEs) spanning user experience (UX), development, and testing. My role is pivotal in reviewing and refining training content, ensuring clarity, technical accuracy, and effectiveness tailored to diverse internal audiences.

Key Responsibilities:

Team Leadership & SME Oversight:

Manage, mentor, and support SMEs specializing in UX, software development, and accessibility testing to maintain high-quality standards and ensure alignment with organizational objectives.

Content Strategy & Direction:

Review, evaluate, and direct training materials, optimizing content clarity and relevance for internal stakeholders. Continually assess and respond to audience feedback to enhance training effectiveness.

Audience & Needs Assessment:

Conduct thorough assessments of internal audiences, identifying learning gaps and technical needs. Collaborate closely with product teams to tailor content that meets specific requirements and addresses unique accessibility challenges.

Process Optimization & Application Development:

Innovate and streamline internal processes by developing custom applications, significantly reducing friction points and dependencies on external tools and processes. Enhance overall team productivity through targeted automation and technology-driven solutions.

Resource Development:

Create comprehensive, audience-specific accessibility resources, guides, and tools designed to empower employees and enhance organizational accessibility proficiency.

• Wrote Schwab's Digital Accessibility Channel Standards for desktop/mobile web and native mobile.

• Work with our Risk, Compliance, and Legal teams to identify risk factors and controls to mitigate the overall company risk.

• Developed and implemented accessibility strategies consisting of multiple initiatives scaling accessibility across the product, design and technology organizations.

• Engage with various product teams to create and communicate accessibility best practices, standards, guidelines and evangelize awareness to create a change in culture.

• Created governance through accessibility bug tracking dashboards, Definition of Done user stories, and integrate accessibility into multiple cross-organizational strategies.

• Created a cross-organizational Accessibility Champion program to scale knowledge and reach through multiple roles and teams.

• Scaled accessibility knowledge through creating self-paced training modules, instructor lead training, internal-facing accessibility knowledge-base, role-based training.

• Worked closely with multiple design systems designing and developing new and existing patterns meeting our accessibility standards.

• Serve as the accessibility subject matter expert by demonstrating proficiency with the WCAG 2.1 AA standards, WAI-ARIA, coding (HTML, JavaScript, CSS), frameworks, assistive technologies (JAWs, NVDA, Voiceover), mobile/web accessibility, testing tools and methodologies, usability, work-flows, current legislation, etc.

• Work with product teams to identify and communicate accessibility issues and remediation techniques. Offer viable solutions based on time, cost and team commitment.

• Work with our legal council providing accessibility guidance on contractual agreements, policy, product feature risks, and client litigation matters.

• Project lead for UX/UI redesigning multiple legacy client applications into one robust user experience. Worked closely with several stakeholders from development, marketing and business to meet their individual requirements. Business requirements, user task was used to create site maps, user flows, use cases, wireframes, and visual design deliverables.

• UX/Visual Design lead creating multiple future client facing mobile, tablet applications, which were showcased at Sochi and FIFA.

• Testing accessibility and usability standards with Visa’s current and future products.

• Developed styleguides, design and UI pattern templates.

• Collaborate and work closely with sales engineers to produce concepts and prototypes for clients.

• UX/UI lead on many of PayPal’s emerging opportunity projects to incorporate an intuitive user experience utilizing mobile, web, standalone kiosks and television set top box platforms.

• I have had the opportunity to lead small teams, collaborate and create several user experience solutions utilizing different development platforms for PayPal’s partners; McDonald’s, TiVo, Coinstar, LG, Adobe, Nintendo, etc.

• Worked on PayPal’s Shopping Showcase, a conceptual look into technology that PayPal can offer to create an easy seamless user experience for the customer. These scenarios were built out as live storefronts. This was showcased in New York and San Jose.

(http://vimeo.com/39262562)

• These projects required me to develop usecase scenarios, wireframes, prototypes, visuals, branding and post composite video editing. I help to create new ways for customers to check out via mobile or point of sale by incorporating existing and new technologies into the user flow and ui.