• Lead cross-functional technical programs across infrastructure, security, and platform teams, aligning stakeholders on scope, timelines, dependencies, and measurable outcomes.

• Prioritized the development of an MCP for a centralized admin tool used for AI initiatives to automate business data collection workflows projected to save over 500+ operational hours per month.

• Led the development and implementation of enterprise security access controls across 20+ internal user groups, coordinating engineering, security, and operation teams to ensure adoption and operational readiness.

• Completed a platform modernization initiative migrating 7,000+ users across 8 business units from a monolithic architecture to a new central admin tool.

• Managed project intake, prioritization, and implementation for CX and Compliance stakeholders across Saas applications (Salesforce, Amazon Connect, MQA, Sprinklr)

• Spearheaded the integration between Vacasa and Rental Guardian enabling guests to purchase travel protection policies.

• Generated $11.9M in annualized net revenue and increased adoption by 10% through the integration.

• Led development of API endpoints to automate reservation modification processes for third-party partners such as Airbnb and Vrbo.

• Eliminated 1,500+ hours of manual customer support tasks through automation and system integration improvements.

• Partnered with cross-functional product and data teams to prioritize microservices development and reduce reliance on monolithic services.

• Reduced AWS maintenance costs by $5K per month through platform modernization initiatives.

• Built and scaled SMS platform capabilities used by three business units across Zillow.

• Launched a messaging tool for loan officers that reduced licensing costs by $100K.

• Improved SMS deliverability rates from 90% to 99% through platform enhancements and reliability improvements.

• Led the prioritization and development of internal tooling used by the sales/support team in the Zillow Offers org.

• Designed and launched a chatbot to streamline customer intake, reducing initial offer prep time by 3 hours and

increasing signed agreement conversion by 3% (~300 additional homes per quarter).

• Led the development of a property data validation service that cross-referenced user inputs with Zillow data, saving ~$4,000 per home and reducing manual processing time by 4 minutes per submission.

• Collaborated with the machine learning team to implement a lead score for all Zillow Offer requests that improved lead conversion by 23%.

• 1 of 3 inaugural rotational associates that participated in 6 month rotations across 4 different business orgs at Zillow.

• Utilized the automation tool (Zapier) to integrate 3rd party applications (Sonar, Outlook) with the sales team CRM (Salesforce) to automate communications.

• Migrated field operations team onto a new scheduling platform (Calendly) doubling the number of daily scheduled reservations from 3 to 6 by introducing self service.

• Migrated the sales team off of Google Sheet/Docs and onto a new CRM tool (Salesforce) reducing the number of applications from 3 to 1.