• Lead cross-functional technical programs across infrastructure, security, and platform teams, aligning stakeholders on scope, timelines, dependencies, and measurable outcomes.
• Prioritized the development of an MCP for a centralized admin tool used for AI initiatives to automate business data collection workflows projected to save over 500+ operational hours per month.
• Led the development and implementation of enterprise security access controls across 20+ internal user groups, coordinating engineering, security, and operation teams to ensure adoption and operational readiness.
• Completed a platform modernization initiative migrating 7,000+ users across 8 business units from a monolithic architecture to a new central admin tool.
• Managed project intake, prioritization, and implementation for CX and Compliance stakeholders across Saas applications (Salesforce, Amazon Connect, MQA, Sprinklr)