• Scheduled resources for maintenance support on live client sites across the country and provided technical support as the embedded engineer in the client access control and video management security systems

• Communicated with on-site technicians to resolve technical issues and completed validation testing with client engineers

• Led multi-state on-site surveys as part of a global security audit to capture network hardware details, device health, and mounting specifics

• Supervised a team of engineers over a dozen occupied sites to access camera switches and document architecture

• Worked with third-party engineers to integrate multiple security systems into a unified dashboard (Physical Security Integration Manager), developing installation steps and testing to meet 50+ client demo objectives

• Directly engaged with client leadership to create new procedures for creating and executing service tickets

• Created and refined engineering drawings in AutoCAD for large-scale data centers with over 1000+ devices

• Developed engineering bid documents in Revit to meet deadlines for LEED-certified HVAC and plumbing renovations

• Calculated hardware requirements, including flow capacity, for MEP expansion in a multi-story office building